Refund Policy

When you subscribe to a paid Revaly plan, the sale is made by Paddle.com Market Ltd as Merchant of Record: Paddle is the seller that charges you, issues the invoice and remits any applicable taxes.

Your purchase is therefore governed by:

• Paddle’s Buyer Terms
• Paddle’s Refund Policy
• This Policy, which extends the above and never restricts them

If any point of this Policy were more restrictive than Paddle’s Refund Policy, Paddle’s prevails.

We offer a 14-calendar-day money-back guarantee from the first charge on any paid plan.

• It applies to customers in any country, whether consumers or businesses
• You don’t need to give a reason: being unhappy with the results is reason enough
• The refund covers the full amount paid
• Using the platform during those 14 days does not void the guarantee

Regardless of the guarantee above, you keep in full any right of withdrawal granted by the law of your country. Paddle applies them as follows:

• European Union, EEA, United Kingdom, Switzerland, Turkey and Israel: 14 calendar days
• Brazil, Canada, South Korea and China: 7 calendar days
• Singapore: 5 calendar days

Nothing in this Policy limits, replaces or requires you to waive those rights.

You can cancel your subscription at any time, effective at the end of the period already billed. After cancelling, no further charges are issued and you keep access until that period ends.

If you were charged for a renewal you didn’t want, request a refund within 14 days of the charge and we’ll return the full amount for that period, on both monthly and annual plans.

We refund the full amount, with no time limit, in the following cases:

• A platform failure attributable to us that prevented you from using the service you paid for
• Duplicate charges
• Charges issued after you cancelled
• Any incorrect or unauthorized charge

If the problem is technical, write to us first: in most cases we can fix it without you having to cancel.

The Free plan generates no charges, so there is no amount to refund. You can use it as long as you like to evaluate the product before subscribing to a paid plan.

You have two routes, both valid:

• Through Paddle: from the link on your purchase receipt, from your account’s billing page, or at paddle.net
• Through us: by writing to contacto@revaly.app

To speed things up, send us your account email and the order number shown on your Paddle receipt. We confirm receipt within 2 business days at most.

• The refund is issued to the same payment method used for the purchase, whenever possible
• Paddle processes it within a maximum of 14 days from approval
• How long it takes to appear on your statement depends on your bank or card issuer
• Once the refund is approved, access to the paid plan ends and the account moves to the Free plan

Following the same criteria as Paddle, we may decline a request where there are signs of fraud, repeated abuse of the refund policy, or manipulative behavior. In that case we will explain why it was declined, and you keep the right to claim directly with Paddle.

We may update this Policy. Your purchase is always governed by the version in force on the date it was made. Changes do not apply retroactively to refunds already requested.

📩 contacto@revaly.app

Habito 1 LLC — 251 Little Falls Dr, Wilmington, DE 19808, United States.

For questions about the charge or the invoice you can also contact Paddle directly at paddle.net.