Terms of Service

Revaly.app is a SaaS pricing optimization platform for e-commerce, based on artificial intelligence, automation and data analysis.

The service includes, among others:

• Pricing recommendations
• Price automation
• Integrations with third-party platforms

The service is provided entirely as self-service software. Customer support is provided by email.

The Company does not provide financial, legal or commercial advice. The User acknowledges that the service is solely a technological tool.

The User expressly accepts that:

• All commercial decisions are their sole responsibility
• Using automations implies accepting the associated risk
• The Company neither controls nor validates the User’s final decisions

The User assumes in full any economic risk arising from use of the service.

The User is responsible for:

• The confidentiality of their credentials
• Access by their team
• The security of their e-commerce store

The Company shall not be liable for unauthorized access or misuse of accounts.

The service depends on external integrations.

The User accepts that:

• They may fail, change or be discontinued
• Continued compatibility is not guaranteed
• This does not constitute a breach of contract

All software, algorithms, AI models and associated technology are the exclusive property of Habito 1 LLC.

The following are prohibited:

• Reverse engineering
• Copying or replication
• Use to develop competing solutions

Revaly is sold by subscription, with a free plan and monthly or annual paid plans that renew automatically.

Paddle as Merchant of Record. All payments are processed through Paddle.com Market Ltd, which is our only payment gateway and acts as authorized reseller and Merchant of Record: Paddle is the entity that sells the subscription to the User, collects the amount, issues the invoice and remits any applicable taxes. By subscribing to a plan, the User also accepts Paddle’s Buyer Terms.

• The prices in force are those published on the Pricing page; applicable taxes are calculated and shown during checkout
• The subscription renews automatically at the end of each period until the User cancels it
• Any price change will be notified by email at least 30 days in advance, and the User may cancel before it takes effect

Failed payment. If a charge fails, Paddle will retry it and notify the User. If it is not settled, access to paid features will be suspended. The User’s configuration and data are kept for 60 days from the failed payment to allow the account to be reactivated.

Refunds. Refund conditions, including a 14-day guarantee, are detailed in the Refund Policy.

The Company may modify, add or withdraw features and change providers or technologies in order to improve or maintain the service.

• Minor changes and improvements may be applied without prior notice
• If a change substantially reduces the features included in the subscribed plan, it will be notified by email at least 30 days in advance
• In that case the User may cancel and receive a pro-rata refund of the part of the period already paid and not used
• If the service were discontinued entirely, at least 30 days’ notice will be given and the unused portion refunded

The service is provided “as is” and “as available”.

The Company does not guarantee:

• Economic results
• Increased revenue
• Uninterrupted operation
• Complete absence of errors

The above does not exclude or limit the statutory warranties available to consumers under the applicable law of their country of residence.

To the maximum extent permitted by law, Habito 1 LLC shall not be liable for:

• Indirect economic losses
• Loss of profit
• Commercial or reputational damage
• Commercial decisions made by the User

Maximum liability cap:

In no event shall the Company’s total liability exceed the amount actually paid by the User over the last 12 months.

Nothing in these Terms excludes or limits liability for willful misconduct, gross negligence, death or personal injury, or any other liability that cannot lawfully be excluded or limited.

The User agrees to indemnify, defend and hold harmless Habito 1 LLC against any claim, damage, loss or expense arising from:

• Use of the service
• Breach of these Terms
• Infringement of third-party rights
• Misuse of data or integrations

The Company works to keep the service continuously available but does not offer a contractual service level agreement (SLA).

Interruptions may occur due to scheduled maintenance, technical incidents or third-party provider failures. Scheduled maintenance will be announced in advance whenever possible.

If a prolonged interruption attributable to the Company prevented use of the service, the User may request a refund under the Refund Policy.

Cancellation by the User. The User may cancel their subscription at any time and without penalty, through any of these routes:

• From the billing section of their Revaly account
• From the link included in the Paddle purchase receipt
• At paddle.net
• By writing to contacto@revaly.app

Cancellation takes effect at the end of the period already billed. No new charges are issued and the User keeps access until that date.

Termination by the Company. The Company may suspend or cancel the service in the event of breach of these Terms, fraudulent or unlawful use, or non-payment. Except in cases of fraud or illegality, prior notice will be given along with a reasonable period to remedy. If the Company terminates the contract for reasons not attributable to the User, the paid and unused portion of the period will be refunded.

Before starting any action, the parties will attempt to resolve the dispute amicably. The User may write to contacto@revaly.app and the Company will respond within a maximum of 30 days.

If no agreement is reached, the parties may voluntarily submit the dispute to arbitration.

If the User is a consumer, they retain in any case the right to go to the courts of their place of residence and to any alternative dispute resolution mechanisms granted by law. Nothing in these Terms requires them to waive that right, nor class actions where the applicable law does not permit such a waiver.

Claims relating to the charge, the invoice or the refund may also be addressed directly to Paddle at paddle.net.

These Terms are governed by Spanish law.

The above is without prejudice to the mandatory consumer protection rules of the User’s country of habitual residence, which shall apply in any case where they are more favorable to them.

The sale itself — charging, invoicing and taxes — is additionally governed by Paddle’s Buyer Terms.